Check most frequently asked questions here, if you still need help then please contact us
We use deep laser engraving directly into the metal.
This is not surface printing or coating.
Our engraving will not fade, wash off, or disappear from water, detergents, or normal use. It is permanent and made to last.
If you have specific durability questions, email us at info@medalrush.com.
Design proofs are available upon request.
If you would like to see a preview before production, please mention it in your order notes or email us at info@medalrush.com before we start engraving.
For logo files, we strongly recommend sending the file to us before placing the order so we can confirm compatibility.
Each product page includes a personalization field where you can enter names, dates, or custom text.
Some products also allow file uploads (logos or images).
If you need help with layout, logo setup, or custom design adjustments, contact us at info@medalrush.com — we respond quickly.
Vector files (AI, SVG, EPS, PDF) are preferred for best results.
If you do not have a vector file, send what you have to info@medalrush.com before ordering so we can confirm if it will work.
We can assist with logo preparation if needed.
All items are professionally laser engraved using industrial-grade fiber laser equipment.
We operate with professional equipment and high production capacity, allowing us to handle both single custom pieces and large-volume orders with precision and consistency.
Most orders are processed within 1 business day.
Over 90% of orders ship the same day or the next business day if placed in the morning.
Standard processing time is 1–2 business days.
Saturday shipping is not guaranteed.
If you need urgent Saturday shipment, contact us first at info@medalrush.com.
Yes. Express shipping options (including USPS Priority) are available at checkout.
For urgent or large accelerated orders, email info@medalrush.com before placing your order so we can confirm timelines.
We maintain large inventory and are prepared to handle urgent and high-volume requests.
Our standard carrier is USPS.
Available shipping options (Standard or Priority) are shown at checkout.
If you require a specific carrier, contact us at info@medalrush.com before placing your order and we will confirm availability.
Packaging details are listed on each product page.
Most of our products include gift-ready packaging or offer a gift box option.
Please review the individual product listing for exact packaging details.
Please double-check all personalization details before submitting your order.
We engrave exactly as instructed.
If there is an error in the text provided by the customer, we cannot offer a free replacement.
If we make a mistake, we will replace the item promptly at no cost to you.
For questions before ordering, contact info@medalrush.com.
