At MedalRush, our products are personalized and custom-made according to the information, text, names, dates, logos, or other details provided by each customer. Because personalized products are created specifically for each order, all custom and personalized orders are considered final sale and are not eligible for return or refund once production has begun, except where the issue is caused by an error on our part.
Please carefully review all personalization details before submitting your order. We engrave and customize products according to the information provided by the customer, including spelling, capitalization, dates, names, messages, logos, and other customization instructions.
If incorrect information, spelling, dates, or other details are provided by the customer, MedalRush is not responsible for those errors, and the order will not qualify for a return, replacement, or refund on that basis.
If we make an error during the personalization or production process, or if you receive an item that does not match the approved order details due to an error on our part, please contact us as soon as possible.
After reviewing the issue, we may provide an appropriate replacement or refund at no additional cost to you. Our goal is to ensure that every personalized order is produced according to the specifications submitted with the order.
Refunds are only considered when the issue is determined to have resulted from an error on the part of MedalRush. Change-of-mind requests, incorrect customer-submitted personalization details, or dissatisfaction with a correctly produced personalized item are not eligible for a refund.
If a refund is approved, it will be processed to the original payment method within 3 business days after the refund has been approved.
Please note that the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
If MedalRush determines that a return is necessary, please send the item to:
3065 Brighton 2nd St
PO Box 777
Brooklyn, NY 11235
United States
Please do not send an item to the return address before contacting us and receiving instructions from our customer service team.
When contacting us about an order, please provide your order number and a clear description of the issue. Photos or other supporting information may also be requested to help us review the matter.
Because every personalized product is created specifically according to the customer's submitted instructions, please double-check your personalization before placing your order. Once production has begun, changes, cancellations, returns, and refunds may not be possible unless the issue is caused by an error on the part of MedalRush.
MedalRush reserves the right to review each claim individually and determine whether a replacement or refund is applicable based on the circumstances of the order.
If you have any questions about your returns, just reach out to us at info@medalrush.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 09:00 AM – 5:00 PM, to help you out.
