Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at info@medalrush.com.
Once an order is placed, we start processing it. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Each product page includes a personalization field where you can enter names, dates, or custom text. Some products also allow file uploads (logos or images).
If you need help with layout, logo setup, or custom design adjustments, contact us at info@medalrush.com — we respond quickly.
Design proofs are available upon request. If you would like to see a preview before production, please mention it in your order notes or email us at info@medalrush.com before we start engraving.
For logo files, we strongly recommend sending the file to us before placing the order so we can confirm compatibility.
Vector files (AI, SVG, EPS, PDF) are preferred for best results. If you do not have a vector file, send what you have to info@medalrush.com before ordering so we can confirm if it will work.
We can assist with logo preparation if needed.
Orders are typically processed within 0-1 business day before they are dispatched.
After dispatch, the estimated delivery time is:
Based on your selected shipping method, you can expect your order to arrive within:
Shipping costs are determined according to the shipping rates outlined in our shipping policy.
Our shipping rates are as follows:
The applicable shipping cost, if any, will be displayed at checkout before you complete your purchase. For complete shipping details, please refer to our Shipping Policy.
Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to Track Your Orders.
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at info@medalrush.com and we’ll be happy to assist you.
At MedalRush, our products are personalized and custom-made according to the information, text, names, dates, logos, or other details provided by each customer. Because personalized products are created specifically for each order, all custom and personalized orders are considered final sale and are not eligible for return or refund once production has begun, except where the issue is caused by an error on our part.
If you receive a damaged or defective item, please contact us immediately at info@medalrush.com with details and photos of the issue. We will work to resolve the problem promptly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
No, you can checkout as a guest.
You can reach our support team via email at info@medalrush.com or through our contact form on the website. We aim to respond within 24 hours.
We use deep laser engraving directly into the metal. This is not surface printing or coating. Our engraving will not fade, wash off, or disappear from water, detergents, or normal use. It is permanent and made to last.
If you have specific durability questions, email us at info@medalrush.com.
All items are professionally laser engraved using industrial-grade fiber laser equipment.
We operate with professional equipment and high production capacity, allowing us to handle both single custom pieces and large-volume orders with precision and consistency.
Packaging details are listed on each product page. Most of our products include gift-ready packaging or offer a gift box option.
Please review the individual product listing for exact packaging details.
